It is 3pm on a Tuesday. A bug only happens on one customer's account, and three engineers spend the rest of the afternoon staring at logs because nobody can reproduce it locally.
The problem:
- Time to resolution gets tracked, but nobody measures time to reproduce.
- Staging environments only approximate production, leaving developers guessing at exact data and config conditions.
- Extra debugging tools do not help if you cannot recreate the bug in the first place.
The fix:
- Treat reproduction as an infrastructure problem, not a skill problem.
- Use preview environments to spin up exact copies of production on demand.
- Solve the environment lag so developers can focus on fixing the actual issue.
Check out the full article to learn more about closing the reproduction gap:
Reproduce production bugs in minutes, not hours | Upsun
Slow bug reproduction isn't a skill gap. It's an environment problem, and preview environments with production-like data and config cut it to minutes
upsun.com 
