How we reduced error rates, and dropped latencies across merchants’ flows Reading Time: 6 Minutes Shopify merchants trust that when they build their stores on our platform, we’ve got their back. They can focus on their business, while we handle everything else. Any failures or degradations that happen put our promise of a sturdy, battle-tested platform at risk. To do so, we need to ensure that the platform stays up and stays reliable. Shopify since 2016 has grown from 375,000 merchants to over 600,000. As of today, an average of 450,000 S3 operations per second are being made through our platform. However, that rapid growth also came with an increased S3 error rate, and increased read and write latencies. While we use S3 at Shopify, if your application uses any flavor of cloud storage, and its use of cloud storage strongly correlates with the growth of your user base—whether it’s storing user or event data—I’m hoping this post provides some insight into how to optimize your cloud storage!