Hi everyone,
I'm looking for guidance from developers who have experience with the TikTok for Developers platform.
I'm facing a few issues while managing an app in the TikTok Developer Portal:
1. App transfer issue
The app is already approved, but when I try to transfer ownership, I get this error:
"This app is already connected with other organization."
2. Missing document verification option
I need to verify our new organization, but I cannot find the document verification option in the Developer Portal.
3. Developer email error
I'm also encountering this message:
"This email is not registered as a developer."
The owner of the new organization is involved, and the account has access to the organization. However, I still cannot complete the required steps.
My questions:
- Does organization verification need to be completed before an app can be transferred?
- Why might the document verification option be missing?
- How can I resolve the developer email registration error?
- Is there an official process to transfer an app that is already associated with another organization?
I'd appreciate any guidance from developers who have dealt with similar issues.
Thank you!
