Please have a look at my opensource project FieldRook, here is a short description over it.
I am working as a Onsite Technichan in Sweden and i got tired of trying to puzzle togheter different windows-logs and throubleshooting steps to get forward in our tickets, and the logging started to get a real nightmare. Specially to prove for the users why it actually solved the problem and not just giving them a random "Well, it said so in the guide i read"-Type of answer.
So I started building a Windowsapp that actually collects diagnostics, traceable observartions, hypothesis and verificiations. AI is a chooseble option and not something that gets direct access to run commands and such.
This is a first hand version, it's currently unsigned and needs a much larger field-testing on windowsmachines. I have a hard time testing it inside our work-domain thanks to all of our security policys and such, so have mostly been running it on my local PC at home. If someone would like to have a go at it, please check out the GitHub-repo and download it and give me some feedback on what you liked and not. What worked and not.
If other people that work in IT-support actually tried it, do you think it would actually help out in a day-to-day basis? What would you change in it, what is missing and how would you concider the securitymodel at the moment?
Thanks in advance!
Comments URL: https://news.ycombinator.com/item?id=50495476
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