A ransomware negotiator attended a cybersecurity conference, only to be arrested by the FBI in connection with its investigation into the ShinyHunters gang. Meanwhile, hackers get the keys to ASOS's app and the chance to message every single customer. What did they say? And how did the company respond? We have thoughts. All this and more is discussed in episode 488 of the "Smashing Security" podcast with cybersecurity expert and keynote speaker Graham Cluley, and special guest Paul Ducklin.