Hi HN, I’m Vera, co-founder of Wonderchat.

We started as an AI website agent that answers customer questions from a company’s website and docs. Over time, customers kept asking for the rest of the support stack around it, so we built a helpdesk: live chat, a unified inbox for email and SMS, and a help center (coming soon in a couple of weeks).

The pricing and AI native helpdesk experience is the part I most wanted to change. Most helpdesks charge per seat, so every new teammate adds to the bill, and support teams end up rationing logins. We charge one flat price with unlimited seats. You pay only for AI work: the replies and resolutions the agent handles. Human agents replying to tickets don’t cost anything extra.

We've also rebuilt the entire customer service helpdesk around the ideas of AI agent deflecting frontline support tickets first, and having an AI helpdesk agent that helps to draft auto replies to incoming tickets. As the human agent approves its responses and sends them out, the AI helpdesk agent learns about the internal support SOPs to then continually draft better AI responses.

The product is built for users to self-serve their customer service operations set up.

You don’t have to open our dashboard to set it up. Open your site’s code in Claude Code, Cursor or any coding agent and paste:

“Follow https://app.wonderchat.io/llms.txt to add a Wonderchat AI support agent to this site. Train it on [your website], test it with a few real customer questions, and add the chat widget to the shared layout.”

A few technical details:

AI answers come from our own retrieval engine, built for large and messy knowledge bases (we have customers with 10,000+ documents)

You can pick which AI model the agent runs on, so you aren’t locked into one provider

It’s still early. Helpcenter is still a build in progress. You can try it free at https://wonderchat.io/, no credit card needed.

I’d especially like feedback on the product, pricing model, and from anyone who is considering a customer service agent and ticketing software, what made you decide on Zendesk/Intercom? What would make you do the switch?

Comments URL: https://news.ycombinator.com/item?id=50479411

Points: 3

# Comments: 2